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This is to ensure that we have enough riders to meet the increased demand so that fans can have their BTS Meals delivered as fast as possible,” it added.
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“We had anticipated the surge in demand and implemented an additional S$3 incentive for every completed McDonald’s delivery from 10.30am to 11.59pm today. When contacted, McDonald’s said: “By offering the BTS Meal on delivery only, we were able to manage the delivery orders together with our delivery partners, without any overcrowding in our restaurants.”įoodpanda said that it “saw an increase in orders for the BTS Meal this morning but it soon stabilised after lunch time”. The process was generally orderly, with no crowding of delivery riders, unlike the chaotic scenes seen in Indonesia during the launch earlier this month. Tables were placed outside the outlets for delivery riders to collect the orders, and TODAY observed about six to seven riders at each outlet waiting to collect their orders. There were no long queues at these venues. However, most of the outlets appeared to have stocks for the meal by mid-afternoon.Īt two McDonald’s branches that TODAY visited, at Bendemeer and Potong Pasir, there were several posters pasted outside to remind customers that the meal is available only through delivery. Users on the McDelivery mobile application were directed to a virtual waiting queue. The usual delivery fee ranges from S$3 to S$5. When TODAY tried to buy the meal from GrabFood at 11am, it was listed as available, but many McDonald’s outlets became listed as “temporarily closed” less than five minutes later, presumably due to high demand.ĭelivery fees from the branches that were still listed as open went up, at S$10.20 for delivery from the Gardens by the Bay outlet, for instance. It was originally scheduled to be launched on May 27, before being postponed to Monday owing to a heightened alert phase to curb the spread of Covid-19 from May 16. The BTS Meal retails for S$8.90 (RM36.87), and consists of a drink, fries and a nine-piece Chicken McNuggets set with sweet chili and cajun sauces. Walk-in and drive-through customers are not allowed to buy the meal.Ī McDonald’s staff member at Jem mall holding a sign to remind customers that the BTS Meal is available only via delivery. The meal is available only through food delivery platforms Grab and Foodpanda, as well as McDelivery - McDonald’s own delivery service. This led to some customers facing difficulties initially in placing orders, although many were successful on subsequent tries. On the day of the launch of the highly anticipated McDonald’s BTS Meal, there was high traffic on food delivery platforms shortly after sales started.
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